FAQ

We are available by phone during normal business hours (Monday – Friday 8.30 am to 5.30 pm), or by mobile if there is an emergency after these hours. We ask that you respect our private time which we prefer to devote to our personal and family matters.

You should arrange applicable cover for your house and contents from the day you take occupancy of your new dream home.

Generally, it is the owner’s responsibility to arrange these items. Keep in touch with your builder to find out the correct time to arrange these connections.

Sometimes you may be able to keep excess materials (eg. bricks) but you must not do so unless you have written permission from the builder.

The completion of your new home is dependent upon Council requirements, weather, availability of materials, variations to the contract, etc. We can, however, give an approximate date of completion once we reach the fix out stage.

Variations requested after the colour selection has been completed will always delay progress and will cost significantly more than adjustments made before the plans and specifications are finalised. It is better to avoid post-contract changes.

Variations must be put in writing and given to the builder. Refer to our special conditions about variations which are requested after contract signing and colour selection.

It is better if you do not discuss the work with sub contractors. Any instructions or changes given to sub contractors must only come from your builder. Due to requirements of the builder’s insurance policy, you should not visit the site unless you have permission from the builder.

No, we cannot hand over our builder’s master key at any time. Your builder will, however, arrange for the house to be opened for you by prior arrangement, during business hours, just contact the builder with your requirements.

Yes, your dream home will fit on the concrete or timber floor. It may appear too small, but this is a popular misconception at this stage of construction.

Yes, your house is insured under your builder’s “All Risk Construction” policy. Please note that the insurance expires upon issue of the Certificate of Occupancy.

Your Builder will generally provide maintenance for up to 13 weeks from when you take occupancy of your dream home.

All homes are guaranteed against structural defects for the period of 7 years from the date we apply for your Warranty Insurance